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About Us
 
TICA is an Australian owned and operated company and has been since 1992.

From the original development of the Tenancy History Database to a full Risk Management System, TICA has developed into a company offering more than just Australia's Largest Tenancy History Database to the Real Estate Industry.

With products ranging from:

Tenant Database Checks Tenant Checking
Tenant Database Checks Virtual Manager (Cloud Computing)
Tenant Database Checks Insurance (Landlord and Building)
Tenant Database Checks Skip Tracing
Tenant Database Checks ApplyReply (Online Applications system)
Tenant Database Checks Stationery

TICA now operates services for the following industries:

Tenant Database Checks Real Estate
Tenant Database Checks Commercial Services
Tenant Database Checks Insurance


 
Mission & Vision

Mission Statement

“We recognise that our members are the most vital element of our company, and we seek to understand, anticipate and be responsive to our members needs.

Each member we are in contact with gives us an opportunity to forge a positive and ongoing relationship, as well as demonstrating our abilities to assist and provide an outstanding service.”

Our Vision

“To empower any industry we service by constantly thinking of different ways to assist and retain our members and add value to our service with our new ideas to ensure our products and systems are the most effective in that industry.”
 

 
Testimonials
 
LAKESIDE REAL ESTATE
  "TICA membership is the greatest asset a Real Estate office can have."
 
ENGAGE PROPERTY
  "Thanks for a great and critically important service with TICA.

As for the concert last night - a very big THANK YOU.

Especially my daughters.

Your concept of conducting these functions and providing spoils for clients is a winner.

I must also say that your team are perfect hosts and after our 2 hour drive and dealing with 2 tired, yet excited daughters, the atmosphere provided by you all was most welcoming.

I have to say that I have been a TICA user and supporter since the mid 90's and would always continue to subscribe to the service no matter what…..but its also wonderful to meet the people behind the website/service and enjoy an excellent venue."
 
ERINA REALTY
  "TICA, our big brother in Real Estate."
 
DILLON & SONS FIRST National
  "TICA offers an invaluable service which is value for money."
 
L J HOOKER WYONG
  "The TICA Database is strong and informative. BEST OF THE BEST."
 
SOUTHERN ESTATES WOLLONGONG
  "We have had a number of tenants return to Southern estates years after being placed on TICA wanting to repay their debt to their former landlord so they can acquire a rental property as the TICA placement has made it very difficult for them to find rental accommodation."
   
THE PROFESSIONALS ILUKA
  "Since becoming a TICA member I have found that my forms are always available, so no longer have to order pads of forms. I can check the history of all of our tenant applications and advertise to current tenants that we are members of TICA Tenant's Database."
   
RAY WHITE SAMFORD
  "Ray White Samford is proud to be a long term member of TICA, offering our clients an extra safety net by including the data base check in our strict application process."
   
SIWICKI REAL ESTATE
  "TICA provides an excellent service, property management would be a wilderness area without the TICA Database."
   
PULSE REAL ESTATE
  "I am very happy with the service TICA provides."
   
THE PROFESSIONALS PENRITH
  "TICA is by far the easiest tenancy reference database to use and search in. I would recommend it to any agent looking to check an applicant. It is an essential part of the real estate business."
   
STOCKDALE & LEGGO
  "Having used TICA since the days of phoning up and providing information to the operators I have seen huge changes to TICA. One thing has been consistent- always easy access of information- LOVE YOUR WORK!"
   
L J HOOKER BATEAU BAY
  "I just wanted to say a BIG thank you for a great night out, my daughter & I thoroughly enjoyed ourselves and your staff were very welcoming & friendly.

I also really like the new additions in services on your website."

   
 
Building Relations
 
TICA believes in giving back to the membership and indeed the community.

To help build this relationship TICA has invested in a corporate suite at Sydney’s Qudos Bank Arena. Members have enjoyed world class artists and performances, as well as allowing our senior staff the opportunity to meet these members.

TICA has been involved in selected charity events and has also donated its suite to the Children’s Hospital. We have offered event tickets to industry events which have been auctioned off to attendees.

We are constantly exploring ways to add value to our service as well as opportunities to meet with our valued members.
 
 
Technology
 
To effectively allow TICA to efficiently handle and track large volumes of data both coming in and going out TICA has invested substantial time and money on the development of our new computer programs, data management systems and hardware.

Our developments are based on the latest technology which allows our thousands of members fast access. It enables us to provide access to our valuable member’s staff simultaneously via their unique ID number and password providing a safe and secure environment for our members and the millions of personal records we hold.

TICA is constantly investigating new systems programs and hardware to benefit our members. We constantly tweak or re-develop our systems to provide our members with the best real time service. With our dedicated fully trained team we are here to service members throughout Australia. TICA members can be confident with the knowledge that they are dealing with a company with a Real Estate background who are here to assist them when needed by providing real answers to real problems.
 
TICA Quality
 
TICA is committed to quality in all its product and services. We assure our members of this quality by maintaining a high KPI monitoring standard.

From the first stages of research and development through to final delivery to the marketplace all products or services must pass our quality assessment process. Once of the most beneficial guides is the feedback we obtain from our selected focus groups and beta test membes.

TICA has set objectives for quality that continually test our process systems and ultimately delivers the most efficient, cost effective and desirable service possible.

All feedback us used to monitor our performance levels investigate new systems and create a more user friendly environment.

Quality is the responsibility of every team member and we are committed to using all our skills and efforts in achieving our objectives. Every team member plays an integral part in the successful delivery of quality services.

 
Frequently Asked Questions
 
How many years has TICA been operating?
TICA commenced operation in 1992.
 
What does TICA stand for?
Nothing.
 
What is the TICA Group?
The TICA Group is made up of 5 companies that play a vital role in risk and time management to the Real Estate and Childcare Industry.
 
Is TICA an Australian company?
Yes, TICA is an Australian company covering every State and Territory. Its head office is in Sydney.
 
Is TICA a family owned company?
Yes, TICA has been owned and operated by the same family since commencement.
 
Is TICA only a Tenancy Database?
No, as well as operating Australia's Largest National Tenant Database TICA offers a full range of product to the Real Estate Industry and Childcare Industry such as Insurance, Training and more.
 
Why is TICA not endorsed by any Real Estate Institutes?
TICA does not believe in paid endorsements. We are currently endorsed by over 6,500 Real Estate offices throughout Australia.
 
Does TICA integrate with 3rd party supplies?
Yes, we currently integrate with several companies, if you have an idea we strongly recommend you contact us to discuss.
 
Is TICA open to new ventures?
Yes, TICA is always interested in new ideas and is always willing to talk to any individual or company to further these prospects.
 
 
Compliance & Training
 
TICA is unique in that it employs qualified staff from a range of associated industries including:
 
Real Estate Industry.
Insurance Industry.
Mercantile Agent Industry.
Information Technology Industry.

This provides our members with the piece of mind they deserve and the assurance that we are dedicated to providing them with premium service constantly.

TICA's staff are trained in a wide range of subjects and areas including but not limited to the following:

The Privacy Act 1988.
Competition and Consumer Act 2010.
Australian Privacy Principles.
Residential Tenancies Acts - every State and Territory.
Insurance - Landlord, Building and Holiday Home.
Financial Services - Debt Collection.
   
TICA is serious about legislative requirements on the services it offers to its members. Before TICA launches any of its services or products it obtains legal opinions from its Sydney or Brisbane solicitors and if in doubt TICA will invest in Counsels written opinions. Any Barrister that TICA uses specialises in the area of concern. This again provides TICA’s vast membership with comfort knowing that the service they use is compliant in every way.
 
 
TICA Databases
 
TICA services a number of industries including, Real Estate, Debt Collection, Skip Tracing/Locating, Financial Institutions, Identity Verification, the legal profession, various Government Departments and many more.

Below is a broad outline of TICA’s databases which have been designed to assist our various members:-

Default Database

This database is used by members to source information as to whether a particular applicant for a residential tenancy agreement has in the past, for example, caused damage to a previous rental property or vacated a property leaving behind amounts unpaid for rent or other charges.

This database contains information regarding tenants’ defaults, falling into the following categories, including:

   (a) Damages;
   (b) Unpaid rent;
   (c) Unpaid charges, such as water usage;
   (d) Tribunal orders against the tenant.

This database contains unique identifying features such as name, date of birth and/or driver’s license details.

Skip Tracing Database

This database is used by members to enquire where a person is applying. Broadly speaking it collects information on persons who lodge an application with a TICA member

The information on this database is used for skip tracing/location purposes

This database contains unique identifying features such as name, date of birth and/or driver’s license.

Public Record Database

This database is compiled by TICA obtaining information that is publicly available, including but not limited to information published on daily court lists of the Supreme Courts of New South Wales, Queensland, Victoria, NCAT, QCAT and VCAT.

It is used as a skip tracing/locating tool that allows TICA members a possible point of contact to make further enquiries about an individual they may be looking for.

The information available on the Public Record Database only contains names of individuals and/or companies. It does not contain further identifying features such as date of birth and/or driver’s licence details.

TICA does not and cannot warrant that the person listed on the Public Record Database is indeed the individual that a member is searching for.




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All prices shown are in Australian Dollars and include GST.
 
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Phone: 02 97431800     Email: membership@tica.com.au
  © TICA 2013  EMPOWERING THE INDUSTRY
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